PRIVACY POLICY

Last updated 24th January 2022

 

Let’s keep this simple! Protecting your privacy is utmost important to us, ensuring you feel safe when you visit and/or buy from our website. 

These terms are the ways in which we and our website collects, uses, discloses and manages the data from it’s visitors and customers, ensuring we have complied with our legal requirements to protect our visitors and customer’s privacy. 
 

1. What type of information do we collect?

1.1 We collect personal information about you through various channels. The types of information we collect include:

1.1.1 Contact information;

1.1.2 Email addresses, username, password and personal profile information;

1.1.3 Payment information (such as your payment card number, expiration date, authorisation number or security code, delivery address, and billing address);

1.1.4 Any customer service information such as inquiries and comments;

1.1.5 Photographs, comments and other content you may provide to us;

1.1.6 Purchase history and purchase and transaction information;

1.1.7 Personal identification information such as name, email, password;

1.1.8 Comments, feedback and product review;

1.1.9 We may use software tools to measure and collection session information, including page response times, lengths of visits to certain pages, page interaction information and methods used, browsing actions and usage patterns; and 

1.1.10 Information we may obtain from third-party service providers such as Google Analytics.

 

2. How do we collect information?

2.1 When you conduct a transaction on our website

2.2 When you pre-order any products via our stalls and markets at events. 

2.3 Your personal information you give to us such as name, address, telephone number and email address. Your personal information will be used for specific reasons stated in this policy only. 

3. Why do we collect such information?

3.1 We collect such non-personal and personal information for the following purposes:

3.1.1 To improve our services;

3.1.2 To provide various products and and operate services to you;

3.1.3 To provide you with ongoing customer assistance and technical support;

3.1.4 To be able to contact you and our visitors with general or personalised service-related notices and promotional messages;

3.1.5 To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services; and

3.1.6 To comply with any applicable laws and regulations. 

 

4. How do we store, use, share and disclose such information?

4.1 Our Company is hosted on the Wix.com platform. This platform allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

4.2 All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Vsa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

4.3 Our third-party service provider such as Google Analytics may store data to provide us with relevant information on browsing actions and usage patterns. 

4.4 Our third-party service provider such as SumUp may store data when purchases have been made at stalls and markets at events. 

4.5 We will not sell or rent any of your personal information to third parties.

5. How do we communicate with you and our visitors?

5.1 We may notify you regarding your purchase or orders, your account problems with your account, to resolve dispute, to collect fees or monies owed, to poll your opinions through survey or questionnaires, to send updates about our Company or as otherwise necessary to contact you to enforce our User Agreement Applicable national laws and any agreement we may have with you by email, telephone or text message via Whatsapp or normal text messaging or postal mail. 

5.2 We may from time to time send you promotional material and other communications such as thank you notes and other communications. 

 

6. How do we use cookies and other tracking tools?

6.1 Our website is hosted on the Wix.com platform which uses cookies that tracks personal information. Click here to view which cookies are stored on your computer.

6.2 We use Google Analytics to collect browsing actions and usage. Click here to view which cookies are stored on your computer.  ​

7. How can you withdraw your consent?

7.1 Please contact us at trish@trishacdesign.com if you do not want us to process your data anymore. 

7.2 You can also unsubscribe to our mailing list from the emails you may receive from us. 

 

8. Updates to our Privacy Policy

8.1 We reserve the right to amend, add to, modify or update this Privacy Policy at any time. 

8.2 Any changes will take immediate effect upon posting on our website.

8.3 In the event that changes have been made to our Privacy Policy we may not actively notify you unless you have subscribed to our mailing list, otherwise changes can be viewed on this page. 

8.4 The ‘last updated’ date will inform you of when the policy changed. 

 

9. Questions and contact information 

9.1 If you would like to access, correct, amend or delete any personal information we may have acquired from you please contact us at trish@trishacdesign.com 

9.2 You can also write to Alex Cherkas, Data Protection Officer at The Old Farmhouse, Round House Drove, Warboys, Huntingdon, Cambridgeshire PE28 2US